Evernorth Health Services, a division of The Cigna Group, is seeking an Account Executive - Accredo to join our team. In this remote role, you will manage relationships with assigned direct clients, execute annual renewal plans, support long-term account strategy, and meet clients' immediate needs. You will play a key role in client retention, straightforward upsell opportunities, and contributing to our financial performance and customer satisfaction goals.
What You'll Do
- Manage and strengthen client relationships to ensure satisfaction levels are consistently met.
- Serve as a day-to-day client contact, providing timely updates and addressing service needs.
- Execute annual renewal activities, ensuring timely and accurate delivery of required materials.
- Discuss potential upsells with clients, including drug additions and new network opportunities; manage straightforward upsell requests.
- Identify contracting gaps through review of utilization data from business tools.
- Support development of client-specific strategic plans; monitor performance and make tactical adjustments as needed.
- Assist in quarterly and annual business reviews.
- Engage with clients to evaluate new network opportunities and negotiate within established parameters.
- Communicate effectively on known topics; may require support in positioning or difficult client discussions.
- Provide written communication to clients; may need assistance with messaging during challenging conversations.
- Compile information for client presentations; may require support with content development or formatting.
- Partner cross-functionally to address client needs and escalate service issues for resolution.
- Participate in special projects and task forces as assigned.
What We're Looking For
- 8–12 years of relevant experience with a Bachelor’s degree, or a Master’s degree with 6–10 years of relevant experience.
- Strong PC skills, including Microsoft Word, Excel, and PowerPoint.
- Working knowledge of financial concepts.
- Solid project management, analytical, and problem-solving skills.
- Strong written and verbal communication skills; ability to organize and interpret information.
- Ability to work cross-functionally to resolve issues with urgency.
- Ability to travel up to 20%.
- If working at home, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Benefits & Compensation
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k).
- Company paid life insurance.
- Tuition reimbursement.
- Minimum of 18 days of paid time off per year and paid holidays.
- Eligible to participate in an incentive compensation plan.
Work Mode
This role is designated as hybrid with a Remote location option.
Evernorth Health Services is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
