At Elsevier, the Account Executive role is pivotal for supporting growth and client retention across our existing Middle East portfolio. You will build strong, long-term, consultative relationships with stakeholders in law firms, corporate legal teams, and government organizations, focusing on maximizing customer value and solution adoption.
What You'll Do
- Manage and grow a portfolio of Middle East accounts, ensuring client satisfaction, retention, and revenue growth.
- Develop and execute account plans to support renewals, expansion, and solution uptake.
- Build collaborative, consultative relationships with decision-makers and key stakeholders.
- Conduct regular client meetings, virtual reviews, and product demonstrations to highlight value and encourage deeper adoption.
- Work closely with Customer Success, Marketing, and Product teams to deliver a consistent and positive client experience.
- Monitor account health, usage insights, and feedback to address risks and identify growth opportunities.
- Manage renewal cycles and maintain accurate pipeline tracking, forecasting, and reporting.
- Contribute market insights and identify opportunities that support regional growth initiatives.
What We're Looking For
- Bachelor’s degree or equivalent experience.
- Fluent in English.
- Experience in account management, renewals, and revenue growth within a SaaS or related environment (e.g., legal, compliance, or professional services).
- Proven success in meeting or exceeding retention and account growth objectives.
- Comfortable using CRM and sales tools.
- Self-driven, organised, and able to manage a remote regional portfolio effectively.
Nice to Have
- Arabic skills are an advantage.
Technical Stack
- Salesforce
- Gong
- Sales Navigator
Team & Environment
Work closely with Customer Success, Marketing, and Product teams.
Benefits & Compensation
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
- Shared parental leave
- Sabbaticals
- Numerous wellbeing initiatives
Work Mode
This is a remote position serving clients across the Middle East.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
