Gatekeeper is looking for an Account Director to be the primary owner for a portfolio of high-value existing accounts. You will be responsible for retaining, growing, and expanding these relationships by strengthening customer connections, driving renewals, and identifying upsell opportunities to ensure customers achieve maximum value from our Vendor & Contract Lifecycle Management (VCLM) solutions.
What You'll Do
- Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals.
- Build strong, long-lasting relationships with key stakeholders within your accounts to ensure high customer satisfaction and loyalty.
- Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value.
- Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
- Act as a trusted advisor to customers, proactively identifying and addressing potential issues and ensuring positive outcomes.
- Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of VCLM to guide customers and position yourself as a trusted consultant.
- Use data and analytics to monitor account health and customer usage to help identify growth opportunities.
- Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams.
What We're Looking For
- 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS.
- A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
- Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies.
- Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
- Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
- Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
- Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
- Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.
Team & Environment
You will join the Account Director team at Gatekeeper, working within a diverse and multicultural environment that currently spans 15 countries.
Benefits & Compensation
- 100% remote working: live anywhere in the UK, no offices and no commute.
- Generous annual leave allowance.
- Comprehensive benefits package including: Private health cover, Company pension scheme, Life Assurance, Group Income Protection.
- Learning & Development opportunities for lifelong learners.
- Technology: we provide everything you need to do your best work.
- Gatekeeper for Good: Match funding to support non-profit organisations in your local community.
- Gatekeeper retreats.
Work Mode
This is a remote position open to candidates based anywhere in the United Kingdom.
Gatekeeper offers a diverse and multicultural working environment. We respect each other’s differences and welcome candidates from all backgrounds.
