Hopper is hiring an Account Director - Commerce to join the Partner Success team for our B2B travel commerce platform (HTS). In this fully remote APAC role, you will be responsible for the success and growth of our partners across products like flights, hotels, cars, and packages. Reporting to the VP of Partner Success, you will execute partner strategy and ensure partners are fully enabled to grow with us.
What You'll Do
- Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction and revenue.
- Lead onboarding, enablement, and day-to-day engagement for Korean-speaking partners, acting as their advocate within HTS.
- Drive adoption of new products, features, and upsell opportunities across our travel commerce platform.
- Coordinate with cross-functional teams to resolve partner issues, ensure smooth operations, and deliver an excellent partner experience.
- Leverage analytical tools and data to monitor product performance, assess feedback, and make data-backed decisions to optimize offerings.
What We're Looking For
- Strong interpersonal and communication skills to engage with stakeholders at all levels.
- Business-level fluency in Korean and English.
- Proven ability to manage and grow strategic partnerships.
- Excellent analytical skills with experience in data-driven decision-making.
Nice to Have
- Experience in travel, e-commerce, SaaS, or working with Korean clients or partners.
Team & Environment
This is a highly cross-functional role working closely with Product, Engineering, Operations, and Commercial teams. You will report to the VP of Partner Success.
Benefits & Compensation
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
- Carrot Cash travel stipend.
- Flexdesk All Access Pass & Work-from-home stipend.
Work Mode
This is a 100% remote position for candidates based in the APAC region.
Hopper is an equal opportunity employer.
