Ziff Davis Shopping is hiring a Ziff Davis Shopping Careers

Ziff Davis Shopping is hiring a loyalty expert to build and launch a best-in-class loyalty program for RetailMeNot.com. You will take full ownership of the program's strategy, setup, and long-term evolution to drive customer lifetime value for one of America's leading coupon and cashback sites. You'll join the global customer team, collaborating with existing loyalty specialists.

What You'll Do

• Create and deliver a long-term vision for RetailMeNot's loyalty program.
• Develop a compelling proposition to engage customers and drive repeat behaviors to increase lifetime value.
• Lead the launch and ongoing evolution of the program, creating a delivery plan that supports key business goals.
• Develop phased iterations of the program for long-term commercial success.
• Lead program analysis and build commercial models with support from financial planning teams.
• Define customer journeys and oversee launches by working closely with the Product team.
• Oversee integration plans with internal and external systems to create the optimal technical setup.
• Establish data, insights, and reporting requirements to support the program.
• Create and deliver program launch plans with iterative improvement phases.
• Define and set up multi-channel marketing plans including tactical and triggered communications.
• Embed the loyalty program into the business and all ways of working, including managing seasonal peaks.
• Focus on long-term success and lead innovations to meet customer and business needs.
• Support Senior Leadership in shaping overall business strategy by driving the future of RetailMeNot's loyalty proposition.

What We're Looking For

• 3-5 years of loyalty program experience in an ecommerce environment.
• Experience developing loyalty propositions from the ground up to meet business needs.
• Experience working on consumer-facing digital products.
• Experience taking a project from inception to launch, through ongoing development and maintenance.
• Project and stakeholder management at senior levels across a large business structure.
• Customer-oriented approach with a passion for customer experience and data.
• Commercial experience and the ability to manage complex budgets and P&L.
• A can-do attitude to get involved and work with stakeholders at every level across the business.

Team & Environment

You will be part of the global customer team, joining forces with existing loyalty experts.

Benefits & Compensation

• Compensation range: $100,000 to $125,000.
• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance.
• Flexible Vacation / Paid Time Off.
• Charitable Giving Programs that include Paid Time off to volunteer and donation match.
• Family Planning Programs like MAVEN Fertility Concierge.
• Pregnancy and Paid Parental Leave (up to 16 weeks).
• 401K savings plan with employer match.
• Employee stock purchase program (ESPP).
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions.
• Hybrid, Remote and Flexible work arrangements.
• Diverse and inclusive employee resource groups.

Work Mode

This position offers a hybrid work arrangement.

Ziff Davis is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.