Destination Pet is hiring a Director of Operational Growth to build and own the growth playbook for our two-sided marketplace, with a primary focus on supply-side metrics and execution. You will be instrumental in scaling our provider network and driving expansion into new markets.
What You'll Do
- Build and own the growth playbook for a two-sided marketplace focused on the supply side, including core metrics, KPIs, and execution rhythms.
- Define and execute growth hacking tactics to drive bookings and revenue acceleration and report on progress.
- Translate growth strategy into quarterly plans, OKRs, and prioritized roadmaps.
- Generate supply in the 20 new launch markets expanding to in 2026.
- Partner with cross-functional leaders to drive growth across provider acquisition, onboarding, utilization, quality, retention, marketplace balance, liquidity, and local density.
- Design and lead a structured experimentation program, increasing test velocity and ensuring learnings are scaled.
- Own growth reporting and analytics, delivering clear insights and recommendations to senior leadership.
- Support pricing, incentives, promotions, and provider programs with strong measurement discipline.
- Improve end-to-end provider journeys through funnel analysis and cross-functional execution.
- Build scalable processes, tools, and documentation as the business grows.
What We're Looking For
- 10+ years of experience in Operations, BizOps, Strategy & Ops, Growth, Analytics, or similar roles.
- Bachelor’s degree in Marketing, Business, Economics, or a related field.
- Proven experience scaling B2C two-sided marketplaces and/or e-commerce businesses.
- Strong background in startup or early-stage / entrepreneurial environments.
- Comfortable with an 'all hands on deck' and startup mentality.
- Excellent analytical skills and comfort working directly with data to drive decisions.
- Track record of leading complex, cross-functional initiatives from idea to impact.
- Clear, confident communicator who can align teams and influence senior stakeholders.
Nice to Have
- Experience in local services, on-demand, or supply-constrained marketplaces.
- Familiarity with experimentation platforms, lifecycle marketing tools, and modern analytics stacks.
- Experience with pricing, incentives, promotions, or marketplace balancing mechanisms.
- Background working closely with Product and Engineering teams on growth initiatives.
Team & Environment
You will report directly to the VP of Growth and Operations.
Benefits & Compensation
- Compensation range: $170K - $200k
- Health, vision, dental, long & short-term disability, and Life insurance
- 401k match
- Pet Care discounts
- Flexible Time Off
- Parental Leaves
- A Startup mentality company with stable funding
- Opportunity to grow your career with a network of like-minded professionals
Work Mode
This role is remote.
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. We are a united team working together to elevate the love and lives of pet families.
