About the Role
This role leads the development and execution of workforce management scheduling strategies, supporting operational efficiency and service delivery through data-driven planning and team coordination.
Responsibilities
- Lead the design and implementation of workforce scheduling models
- Analyze historical data to forecast staffing requirements accurately
- Collaborate with operations leaders to align schedules with business needs
- Monitor schedule adherence and identify opportunities for improvement
- Develop and maintain detailed workforce plans across multiple locations
- Ensure compliance with labor regulations and internal policies
- Train and mentor junior analysts on scheduling best practices
- Optimize shift patterns to balance coverage and cost efficiency
- Produce regular reporting on scheduling performance and utilization metrics
- Identify trends in workforce demand and recommend strategic adjustments
- Support the integration of scheduling systems with HR and payroll platforms
- Troubleshoot scheduling conflicts and resolve operational disruptions
- Maintain accurate records of workforce planning assumptions and outputs
- Partner with human resources to support staffing initiatives
- Lead on-call support for critical scheduling issues during peak periods
- Evaluate the impact of new business initiatives on workforce needs
- Standardize scheduling processes across departments and locations
- Utilize data visualization tools to communicate insights to stakeholders
- Drive continuous improvement in forecasting accuracy and schedule reliability
- Coordinate with IT teams to enhance workforce management software capabilities
Nice to Have
- Master’s degree in operations research, analytics, or business administration
- Certification in workforce management or project management
- Experience in the hospitality or restaurant technology sector
- Familiarity with cloud-based scheduling platforms
- Knowledge of agile methodologies in operations planning
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Hybrid work model with a combination of remote and on-site responsibilities
Team
Part of the larger operations and workforce planning team focused on optimizing staffing and scheduling systems
About the Team
This role operates within a dedicated workforce planning unit that supports scalable operations through data-informed decision-making and process automation.
What We Value
We prioritize accuracy, accountability, and collaboration in developing sustainable workforce strategies that support both employees and business goals.
Not available for this position
