Wing Assistant is hiring a Workforce / Bench & Redeployment Manager

About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn. Key Responsibilities - Oversee and maintain the company’s active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent. - Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability. - Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity. - Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk. - Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching. - Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs. - Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness. - Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation. Qualifications - Minimum 3 years of experience in workforce management, operations, or staffing logistics. - Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment. - Strong understanding of utilization metrics, forecasting, and talent mapping. - Excellent coordination and communication skills across multiple teams (Ops, TA, Training). - Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems. - Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround). Preferred Skills - Experience in capacity planning, workforce optimization, or operational analytics. - Familiarity with performance data interpretation and skills inventory management. - Strong process management and documentation skills. Department: Operations – Workforce Management Work Setup: Remote / Hybrid Schedule: Night/Weekend Shift