Responsibilities
- Workflow Design & Process Engineering
- Automation & Systems Building
- AI Enablement
- Continuous Improvement
- Operational Coordination
Requirements
- 5+ years of experience in operations, IT, DevOps, process improvement, or other systems-focused roles, preferably in a professional services, consulting, or startup environment.
- Bachelor's degree or equivalent work experience.
- Demonstrated hands-on experience building automations using no-code/low-code tools (Zapier, Make, n8n, Power Automate, or similar).
- Proficiency with AI tools (ChatGPT, Claude, Copilot, or similar) and a track record of integrating them into workflows.
- Strong technical aptitude—comfortable working with APIs, webhooks, and connecting disparate systems.
- Experience selecting, implementing, and configuring business software (project management, CRM, databases, communication tools).
- Exceptional process thinking: ability to see end-to-end workflows, identify dependencies, and design elegant solutions.
- Bias toward building over managing—you'd rather create a system than supervise one.
- Strong documentation skills; able to create clear SOPs and process guides that others can follow.
- Comfort working autonomously in ambiguous environments; you don't wait to be told what needs to happen.
- Excellent communication skills with the ability to translate technical solutions for non-technical stakeholders.
Nice to Have
- Experience in a high-growth startup environment, with comfort navigating ambiguity and rapid change.
- Background in business process improvement methodologies (Lean, Six Sigma, etc.).
- Experience with databases and basic data management (Airtable, Notion databases, SQL basics).
- Familiarity with the AEC industry or professional services operations.
- Experience training others on new tools and processes.
Work Arrangement
Hybrid
Additional Information
- In-person participation in quarterly team meetings/events in ATL and SFO
