Responsibilities
- Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
- Assist customers with payments, renewals, cancellations, and other policy-related needs.
- Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
- Provide accurate information regarding company products, services, and policies.
- Document customer interactions and maintain detailed records.
- Collaborate with team members to achieve departmental goals and service standards.
- Maintain high levels of customer satisfaction in very interaction.
Work Arrangement
Remote (Worldwide)
Additional Information
- Bilingual (Spanish/English) strongly preferred.
- Insurance industry experience is a plus.
- Ready for full time position and flexible to shifting schedule.
