Kanopi Studios is hiring a Website Project Manager to lead our client-facing WordPress projects. In this role, you will be the strategic partner and advocate for our clients, managing the systems, workflows, and communications from kickoff through completion. You'll collaborate with a cross-functional team of UX/UI designers, developers, and strategists to deliver exceptional results.

What You'll Do

Manage multiple WordPress build and support projects of varying complexity.
Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery.
Understand client business needs and communicate them to the internal team.
Lead client communications with clarity and empathy, facilitating meetings and translating technical concepts.
Foster positive, long-lasting client relationships to encourage renewals and upsells.
Facilitate project and client onboarding, kickoff calls, and transitions between build and support.
Curate and maintain organized, prioritized backlogs for project teams.
Evaluate tasks and client requests for strategic fit, flagging alternatives when needed.
Handle 'quick win' WordPress site configurations and content entry prior to escalating to developers.
Coordinate and track internal resources (developers, UX/UI designers, strategists) based on timing, scope, and expertise.
Review deliverables for quality and alignment before client handoff.
Monitor budgets and timelines, providing regular updates on hours used and project progress.
Flag risks early and collaborate to resolve and mitigate issues.
Expedite urgent requests and help triage issues quickly, particularly within support accounts.
Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized.
Participate in team meetings, standups, retrospectives, and collaborative discussions.
Monitor team workloads and pacing to maintain a sustainable, healthy balance.

What We're Looking For

3–5 years of digital agency project management experience.
Experience leading WordPress projects.
Ability to manage the full life cycle of a web build project and long-term client support engagements.
Familiarity with agile workflows, ticketing systems, and client documentation.
Awareness of best practices in website performance, configuration, and development fundamentals.
Ability to balance scope, timelines, and budgets without compromising quality or team morale.
Superior time management skills.
Skill in resourcing development project needs and matching the right roles to requirements.
Ability to set clear priorities, communicate shifts effectively, and keep teams and clients in sync.
Proactive, empathetic, and confident communication skills.
Ability to work well under pressure and juggle multiple fast-paced projects while maintaining attention to detail.
Proactive, solution-oriented mindset for delivery, risk mitigation, issue tracking, and change management.
Strong problem-solving skills, emotional intelligence, and initiative.
Located in and available to work during core Pacific Time Zone hours.
Must live and be able to work in the US or Canada.

Nice to Have

Passion for the web, for open source platforms like WordPress, and for working with fun, thoughtful people.
Experience managing and working with distributed project teams.
Thrive in a remote-first, collaborative environment.

Technical Stack

WordPress
Teamwork
Slack
Google Workspace
Zoom

Team & Environment

You will collaborate with cross-functional teams of UX/UI designers, developers, and strategists.

Benefits & Compensation

Salary range: $58,000 – $77,225

Work Mode

This is a remote position for candidates based in the US or Canada. You must be available to work during core Pacific Time Zone hours.

Kanopi Studios is a mission-driven company deeply committed to supporting our team’s growth, wellbeing, and success. We believe the people behind the work matter just as much as the work itself. We welcome applicants of all backgrounds and strongly encourage people of color, women, LGBTQ+ individuals, people with disabilities, and those from other underrepresented communities to apply.