Responsibilities
- Lead a team of shift managers to optimize daily warehouse output, accuracy, and organization, adjusting staffing as needed to meet fluctuating demand.
- Supervise all warehouse activities to meet service level agreements and key performance indicators while maintaining cost efficiency within budget.
- Collaborate with site teams and external counterparts to resolve operational disruptions promptly and sustain service quality, escalating issues when required.
- Monitor workforce productivity in alignment with labor cost budgets to ensure efficient operations.
- Ensure completion of daily handover summaries and warehouse performance reports.
- Generate, evaluate, and report on daily, weekly, and monthly operational and financial metrics, recommending enhancements where applicable.
- Identify, advocate for, and execute continuous improvement initiatives across warehouse functions.
- Manage warehouse environmental conditions and employee amenities including restrooms and breakroom services.
- Oversee material handling equipment (MHE) maintenance to ensure operational readiness and minimal downtime.
- Lead or support future MHE procurement processes during contract renewals.
- Enforce compliance with health and safety protocols for all personnel, including visitors, and investigate any violations to prevent recurrence.
- Maintain full compliance with food safety, legal, quality, and system requirements.
- Partner with health and safety specialists and trainers to assess and correct safety risks and non-compliances.
- Ensure fair and consistent application of HR procedures related to discipline, grievances, and performance management in line with company policy.
- Support effective recruitment, onboarding, training, and ongoing development of warehouse staff through shift managers, team leaders, and trainers, promoting multi-skilling to enhance workforce adaptability.
- Oversee training programs and documentation for safe operation of MHE across all staff levels.
- Participate in on-site and off-site meetings with internal and external stakeholders to align operations with business and customer needs.
- Ensure adherence to BRC standards and internal quality benchmarks across warehouse activities.
- Drive overall warehouse performance against internal KPIs and service level agreements.
- Optimize the efficient use of labor, equipment, and other resources.
- Manage operational budgets and control costs effectively.
- Foster high levels of customer service and employee engagement.
- Provide temporary operational coverage at alternate locations as needed.
- Travel periodically to the Lutterworth site to collaborate on shared challenges and operational alignment.
Work Arrangement
Remote — Telford
Other
- Occasional travel to Lutterworth site
- Occasional cover at other sites
