Responsibilities
- Coordinate arrival and departure of vehicles, including incoming deliveries and outgoing shipments
- Maintain daily communication with clients, transport companies, and delivery drivers
- Serve as the primary contact for incoming phone inquiries and requests
- Maximize use of operational systems such as customer SAP platforms and the integrated Vision management system to support daily planning and execution
- Manage customer service by collaborating with internal teams and external partners to maintain high service standards
- Oversee inventory accuracy for both customer-held and IPS-managed stock across inbound and outbound processes
- Follow and complete customer-specific procedures and work instructions within required timeframes
- Comply with all health and safety regulations during daily tasks
- Verify on-site stock levels and ensure records are accurate in both IPS and customer systems
Benefits
- 28 days of annual leave, including bank holidays
- Pension plan with 4% contribution from employee and 4% from employer
- Life insurance coverage equal to twice the annual salary
- Wellness support through an Employee Assistance Programme offering 24/7 confidential counseling and legal advice
- Eye care benefits including free vision tests and discounts on prescription eyewear
- Recognition programme featuring monthly and yearly awards, special acknowledgements, and long-service honours
- Access to everyday savings with over 50 retail discounts via a digital benefits platform
Work Arrangement
On-site — Skelmersdale
Working Arrangement
On-site position located in Skelmersdale
Working Hours
Monday to Friday with rotating shifts: 6am-2pm, 2pm-10pm, and 10pm-6am
Other Requirements
- Must follow all health and safety procedures
- Must meet tight deadlines and manage time independently