Parkade is modernizing private parking and transforming how parking works. We are hiring a strategic, hands-on VP of Operations to architect the systems, physical operations, and processes for scaling the company from its current stage to $30M+ ARR. You will be responsible for deploying Parkade into thousands of new buildings efficiently and reliably.

What You'll Do

Scale implementation by overseeing the team onboarding new customers, reducing 'time-to-live' for new buildings, and ensuring flawless setup of gates, maps, and access rights.
Operate from front line to boardroom by taking customer support shifts, helping new buildings roll out Parkade, and presenting at board meetings.
Oversee a growing on-shore customer support organization to provide amazing 24/7 customer service and operationalize team scaling.
Develop the physical operations strategy, managing logistics of gate integration hardware, signage deployment, and third-party partners like towing/enforcement networks.
Negotiate and manage relationships with hardware installers, enforcement agencies, and other operational partners to ensure quality and healthy margins.
Identify bottlenecks in internal workflows and build systems to automate or streamline processes like handling refunds or configuring complex parking rules.
Work cross-functionally with the VP of Sales to align sales with delivery capacity and with the Head of Support to reduce ticket volume through better upstream processes and structured forecasting.
Own 'cost to serve' and work with the Head of Finance to drive down operational costs per building and improve gross margins.
Operationalize experiments by taking innovative product, service, and business model ideas from white board to real world.
Visit customers locally in Southern California and around the country.

What We're Looking For

Prior operational leadership experience at a technology startup that scaled from ~$5M to $30M+ ARR.
Core career focus on working at innovative startups that build technology.
Experience with businesses that touch the real world, such as logistics, prop-tech, or marketplace operations.
A love for taking chaotic, manual processes and turning them into streamlined, repeatable playbooks.
Comfort using complex data to make high-level strategic decisions on unit economics, implementation times, and vendor costs.
Proven effectiveness as a cross-functional collaborator with product, sales, and finance teams.
Aspirations for a COO role.

Nice to Have

15+ years experience leading customer support and/or operational teams in a tech-forward, user-centric environment.
Proven success managing large, distributed teams and overseeing complex global operations with high precision and accountability.
Familiarity with companies that process payments.

Team & Environment

The Head of Support reports to this role. You will work closely with the VP of Sales, Head of Finance, CEO, and CTO. This role reports directly to the CEO.

Benefits & Compensation

Medical, dental, and vision insurance (80% coverage for you and dependents).
Flexible vacation policy.
FSA/HSA accounts.
401k plan.
Paid family leave.