South Africa Remote (Global)

Pavago is hiring a VP of Marketing & Client Success

About the Role

Pavago is hiring a VP of Marketing & Client Success to lead organic marketing, client satisfaction, and internal team growth. You will be responsible for driving scalable growth, building world-class systems, and elevating the client and marketing experience for our fast-growing organic lead generation company.

What You'll Do

  • Manage and scale 20+ Facebook accounts, driving organic lead generation and community engagement
  • Own the end-to-end Facebook Group strategy including growth, content, and performance
  • Develop, test, and execute organic growth tactics, staying current on platform updates and trends
  • Build social accounts from scratch into high-performing channels through compelling copy and visuals
  • Optimise group presence to drive inbound leads, group engagement, and client satisfaction
  • Lead the direction of copywriting and content creation, ensuring alignment with client voice and marketing goals
  • Personally write and review high-performing content that speaks to local markets and generates leads
  • Oversee team-wide publishing efforts across Facebook Groups, providing quality assurance and strategic guidance
  • Guide content strategies across other social platforms as needed
  • Act as the primary point of contact for key clients – aligning on goals, reviewing performance, and addressing issues
  • Drive retention and satisfaction by proactively identifying challenges and delivering solutions
  • Lead onboarding and ensure every new client starts strong with clear expectations and great first impressions
  • Monitor group and campaign performance, sharing insights through strategic monthly reviews
  • Lead and inspire a high-performing team of 10+ marketing and client success professionals
  • Create a culture of accountability, creativity, and continuous improvement
  • Design incentive structures to reward performance and retain top talent
  • Set clear KPIs, monitor progress, and coach the team to hit performance targets
  • Analyze campaign data and group insights to make informed decisions
  • Continuously refine workflows and content strategies based on results
  • Ensure all team activities are aligned with the broader vision and growth goals

What We're Looking For

  • 3+ years in organic marketing, ideally in Facebook Group engagement
  • Proven ability to scale social communities and drive leads
  • Master copywriter and storyteller who creates engaging, converting content
  • Client-first leader who builds trust, solves problems proactively, and delivers results
  • Team builder and motivator who leads with empathy and builds a high-performance culture
  • Execution-oriented strategist who thinks big, acts fast, and rolls up sleeves
  • Strong communicator fluent in English with a professional, American tone in both written and verbal communications

Team & Environment

You will lead a team of 10+ marketing and client success professionals and report directly to the leadership team.

Work Mode

This is a fully remote position.

Required Skills
Marketing StrategyClient Success ManagementTeam LeadershipRevenue GrowthCustomer RetentionData-Driven Decision MakingCRMMarketing AnalyticsCross-Functional CollaborationBudget ManagementGo-to-Market StrategyPerformance MarketingSales EnablementStakeholder ManagementBusiness Development
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About company
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A fast-growing organic lead generation company helping businesses drive sales through strategic posting in local Facebook groups.

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Job Details
Category management
Posted 8 months ago