This position is posted by Jobgether on behalf of Garner Health. We're currently seeking a Senior Account Manager in the United States.
Get ready to dive into a game-changing role at a healthcare technology company that's reshaping how people access quality, affordable care. As a Senior Account Manager, you'll be the maestro managing a portfolio of mid- to large-market clients, building rock-solid broker and client relationships while driving engagement, satisfaction, and retention. This client-facing position perfectly blends strategic account planning, performance tracking, and cross-functional teamwork in a mission-driven, remote-first setting. Expect around 15% travel when needed.
Accountabilities:
- Oversee a portfolio of clients in the 500–5,000 lives segment, ensuring a seamless and impactful experience throughout the client lifecycle.
- Build and nurture strong broker and client relationships, acting as a trusted advisor and main point of contact.
- Monitor client health KPIs, proactively address risks, and implement corrective action plans when necessary.
- Collaborate cross-functionally with product, sales, and member services teams to achieve client engagement goals.
- Develop strategic reports, presentations, and meeting content that supports adoption and retention.
- Execute standardized workflows and best practices to drive retention, satisfaction, and ROI.
Requirements
- 5+ years of experience managing a B2B book of business within the healthcare or employee benefits industry.
- Demonstrated track record of increasing customer engagement and optimizing SaaS product value.
- Strong relationship management skills with experience working closely with brokers and senior stakeholders.
- Excellent verbal and written communication and presentation abilities.
- High level of autonomy and initiative in a fast-paced, evolving startup environment.
- Strong organizational skills, attention to detail, and a passion for delivering a premium client experience.
- Willingness to travel up to 15% as needed.
Benefits
- Target salary range: $90,000 – $110,000, plus commission eligibility.
- Participation in equity incentive plan.
- Flexible PTO policy and generous paid holidays.
- Medical, dental, and vision insurance options.
- 401(k) retirement plan.
- Access to Teladoc Health services.
- Remote-first role with support for work-life balance and growth.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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