Responsibilities
- Lead retention, reactivation, and customer lifetime value strategies across diverse industries such as e-commerce, fintech, and gaming.
- Manage and guide a large, growing team of over 150 members, establishing efficient hiring, onboarding, and leadership frameworks.
- Work closely with product and engineering teams to integrate CRM initiatives with platform capabilities, automation systems, and AI tools.
- Supervise the deployment of high-volume marketing campaigns across international markets, ensuring cultural relevance, delivery accuracy, and performance quality.
- Set and achieve key performance metrics focused on reducing churn, increasing average revenue per user, and improving engagement through data-driven personalization.
Benefits
- Access to professional growth programs and meaningful, complex challenges.
- Comprehensive private health insurance covering hospitalization, outpatient care, dental treatment, yearly medical exams, and maternity services.
- Financial support for sports and fitness memberships.
- Support for language development, including partial reimbursement for English and Portuguese courses aimed at localization needs.
- Celebratory gift provided on employee birthdays.
- Generous time-off policy offering 24 paid non-working days annually, plus 6 additional paid sick leave days.
- Attractive compensation package with yearly performance-based reviews.
- Regular team-building events to strengthen collaboration and morale.
Compensation
Competitive remuneration level with annual review
Work Arrangement
Remote (Worldwide)
Team
Leads a team of 150+ professionals, with plans to onboard more than 80 new hires; responsible for creating scalable management, recruitment, and integration systems.
Other
- Fluency in English is required.
- Proven ability to lead and collaborate within a diverse, international workforce.
- Entitled to 24 non-business days off per year.
- Eligible for 6 paid sick days annually.
- Opportunity to improve language proficiency with partial financial support for English and Portuguese courses related to localization.
