Responsibilities
- Own the narrative and positioning of Gorgias’ Conversational Commerce platform
- Translate product innovation into market impact
- Define clear, differentiated positioning and messaging across the Gorgias product portfolio
- Educate merchants on why they should invest on Conversational Commerce now, and how to do it
- Partner with Product and Sales to launch new products and capabilities
- Build our content engine to power enablement, storytelling, and thought leadership
- Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA
- Partner with Demand Gen and Sales to develop targeted plays for each segment
- Drive adoption and expansion in mid-market and enterprise
- Define metrics and frameworks to track awareness, consideration, and adoption across the funnel
Requirements
- deeply understand the product, how it works, how to set it up, and how it delivers value
- be collaborative, curious, and empathetic
- lead this transformation
- own a defining success and make a career-defining impact
- educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias
Nice to Have
- passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing
- care deeply about product: in another life you could have been a Product Manager
- be both strategic and hands-on
- be an enthusiastic AI adopter
- be open to semi-frequent in-person travel to NYC
Benefits
- access to premium AI tools (ChatGPT, Claude, Granola & others)
- an annual L&D budget to explore new ones
Team
Team size: 17
Additional Information
- AI is a natural extension of how we work and build
- Our teams use it every day to research, write, analyze, code, and craft better customer experiences
- Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones
- The real magic happens when we share what we learn
- Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions
- We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better
