Responsibilities
- Define and execute a 3-year strategic plan and operational roadmap for the Care Navigator Team to enable scalable enterprise expansion.
- Use predictive analytics and business intelligence to enhance service quality, customer satisfaction, and consistent operational performance.
- Develop and expand service excellence models and KPIs using lean principles and continuous improvement strategies.
- Improve services profitability by optimizing costs, forecasting resources accurately, and integrating process automation and AI tools.
- Collaborate with Commercial, Clinical, Product, and Technology leaders to align service delivery with client needs and support new product rollouts.
- Build a culture of transparency and accountability that motivates frontline teams, promotes data-driven choices, and sustains engagement during organizational transitions.
Compensation
Competitive base salary with potential for discretionary bonuses and equity through restricted stock units
Work Arrangement
Full-time
Other
- Full-time employment by Lyra Health, Inc.
- Eligibility for discretionary performance bonuses
- Comprehensive health benefits including medical, dental, vision, FSA/HSA, life, and disability insurance
- Access to coaching and therapy services for employees
- Equity compensation via discretionary restricted stock units
- Generous paid time off including vacation, sick leave, and company-recognized holidays
- Paid parental leave for new parents
- 401K retirement savings plan with employer support
- Monthly technology stipend for work-related equipment
- Well-being initiatives, surprise gifts, and team celebrations
- Equal Opportunity Employer status; no discrimination based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or other legally protected categories
- Personal data handled in accordance with the Lyra Health Workforce Privacy Notice
- Use of AI tools in hiring processes such as resume screening and interview analysis, with final decisions made by human reviewers
Not specified
