The Marine Society & Sea Cadets is looking for a Volunteer Support & Systems Manager to join our team. In this role, you will lead the development and maintenance of automated workflows used by the Volunteer Support Team, ensuring the function runs smoothly and overseeing key volunteer processes. You will provide effective line management to a team of Volunteer Support Officers.
What You'll Do
- Oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows.
- Develop clear and effective guidance to help volunteers access and use various Volunteer Support digital systems.
- Line manage and support the Volunteer Support Team based at the MSSC Support Centre.
- Functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices.
- Manage the 'Safer Recruitment' and adverse disclosure process for volunteers, ensuring criminal records checks are dealt with timely and appropriately.
- Work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness.
- Support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks.
- Work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards.
- Work closely with other stakeholders to maintain excellent working relationships across departments for consistency and best practice.
What We're Looking For
- Experience of leading the development and maintenance of digital volunteer management/communication systems.
- Experience of creating and maintaining complex automated workflows.
- Experience of overseeing the administrative functions of a CRM system.
- Experience of implementing, managing, reviewing and refining administrative processes.
- Experience of delivering a first-class service to clients or customers.
- Experience developing processes which are targeted at both internal and external audiences.
- Experience of managing or supervising a large team.
- Experience of leading projects managing change with various stakeholders.
Nice to Have
- Experience of managing or supervising a team based remotely.
- Experience of using Microsoft Forms and Power Automate or similar systems.
- Experience of managing an onboarding process, ideally of volunteers, with understanding of safer recruitment.
- A strong understanding of the voluntary and community sector, ideally within the youth sector.
- Experience of working with volunteers and the knowledge of how to ensure they are supported.
- Experience of empowering a team to deliver a first-class customer service.
- Experience in managing challenging emails, calls and situations with volunteers professionally.
Team & Environment
You will report to the Head of Volunteering. You will directly manage Volunteer Support Officers and functionally manage the Area Volunteer Support Team across 6 Area Offices.
Benefits & Compensation
- Salary: £40,000 to £42,000 gross per annum, depending on experience.
- 25 days annual leave per annum, increasing with length of service.
- Hybrid working for many roles.
- Volunteering Leave.
- Life assurance (4x salary).
- Private medical insurance.
- Generous pension (employer contribution up to 10%).
- Cycle to work scheme.
- Access to the Marine Society Digital Library.
- Wellbeing portal and EAP with 121 counselling.
- Employee development: Annual calendar of learning and development opportunities.
Work Mode
This is a hybrid role based at MSSC's National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY.
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
