The Environmental Protection Authority is looking for a Volunteer Coordinator to lead the daily delivery of Auckland Zoo’s Volunteer Programme in a part-time role (32 hours per week). You will oversee the day-to-day coordination and leadership of volunteers, ensuring their work adds real value to the Zoo’s visitor experience and wider operations.
What You'll Do
- Lead the daily operations of the Zoo’s Volunteer Programme, including managing rosters, training, records, and volunteer performance.
- Support engaging visitor experiences by coordinating volunteer-led activities and ensuring volunteers are well prepared to interact with guests.
- Oversee volunteer recruitment, induction, training, and wellbeing while fostering a positive and supportive volunteer culture.
- Build strong relationships across Zoo teams and coordinate volunteer involvement in events, programmes, and special projects.
What We're Looking For
- At least 12 months of leadership experience, with confidence working in a sole-charge environment.
- Experience in adult learning environments, including coaching, mentoring, and training.
- Strong background in visitor engagement, customer service, and relationship management within complex work environments.
- Strong people and coordination skills, with the ability to build positive relationships, coach and support volunteers, and manage performance.
- Excellent communication and networking abilities, along with sound judgement to listen, empathise, and provide constructive guidance.
- Strong administrative and organisational capability, including confidence using Microsoft Office tools such as Excel, Word, and PowerPoint.
- Comfortable working independently, able to drive positive change, and physically active enough to move around the zoo supporting volunteers throughout the day.
Nice to Have
- A Diploma-level qualification in teaching, adult learning, social sciences, or related practical experience.
Technical Stack
- Microsoft Office (Excel, Word, PowerPoint)
Team & Environment
You will manage and support a team of around 15–20 volunteers each day. The team is hard-working and close-knit, passionate about Auckland Zoo’s mission to build a future for wildlife and wild places.
Benefits & Compensation
- Competitive remuneration package
- Generous holiday allowance
- Pleasure of working in an award-winning Zoo
- Access to the full range of Tātaki Auckland Council benefits, including discounts and deals with corporate suppliers covering financial services, health, retail and hospitality
Work Mode
This role is onsite at Auckland Zoo.
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.
