Responsibilities
- Install, configure, and maintain voice communications systems, including VoIP and traditional telephony systems, ensuring compliance with DoD STIGs and relevant engineering standards.
- Perform regular maintenance checks and troubleshoot voice communications systems to resolve issues promptly, minimizing downtime and ensuring continuous service availability.
- Assist in the documentation and baseline configuration of voice communication assets, ensuring accurate representation and reporting within the DoD-provided system.
- Provide technical support to users experiencing issues with voice services, working closely with IT support teams and external vendors as needed.
- Collaborate with network infrastructure teams to ensure seamless integration and operation of voice and data systems.
- Assist in preparing reports related to voice system installations, maintenance, compliance, and performance.
Requirements
- Active TS/SCI Clearance
- Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical training, or work experience
- One or more of the following active network certifications or related Telephony certifications from Avaya, Nortel, AT&T, etc.
Team
Structure: Telecommunications and Voice Services team
Additional Information
- The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
- The Voice Technician must have a solid foundation in telecommunications principles, specifically voice communications, and be committed to maintaining high-security standards and operational efficiency.
