Marriott Vacation Club is hiring a Virtual Tour Desk Specialist (also known as a Vacation Sales Concierge) to provide crucial administrative and logistical support for our sales and marketing operations. You'll be an integral part of our award-winning team, ensuring guests and sales processes run smoothly.
What You'll Do
- Perform general office duties to support Sales and Marketing, including filing, copying, and distributing mail and correspondence.
- Receive, record, and relay messages accurately and professionally.
- Gather and assemble information packages and marketing materials like brochures and promotional items.
- Verify that individuals meet eligibility requirements for preview package sales or tours before scheduling.
- Record, calculate totals, and report daily numbers of package sales or tours sold to your manager.
- Generate letters, invitations, and final participant lists.
- Maintain and update databases, spreadsheets, and electronic filing systems for tours, mailings, and other sales activities.
- Enter, retrieve, reconcile, and verify information (commissions, leads, third-party data) in sales software.
- Report accidents, injuries, and unsafe work conditions to management.
- Follow all company policies, maintain a professional appearance, and protect confidential information.
- Communicate clearly verbally and in writing, and answer telephones with proper etiquette.
- Develop positive working relationships and support team goals.
- Read and visually verify information in various formats.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less.
- Perform other reasonable job duties as requested.
What We're Looking For
- Concierge and customer service experience.
- An outgoing personality.
- Financial motivation.
- The ability to perform all listed responsibilities.
Team & Environment
You will be part of an award-winning sales and marketing team, reporting directly to a Manager/Supervisor.
Work Mode
This is a local, on-site position available in Orlando, FL, Arizona (AZ), Nevada (NV), and Utah (UT).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
