Medtronic is looking for an Associate Product Support Specialist - Hungarian Speaker to join our International Patient Service team in Prague. You’ll provide product-oriented support, troubleshooting, and technical services for customers using our diabetes medical devices, offering personalized patient education and helping them manage their condition.
What You'll Do
- Respond to incoming customer inquiries via phone and email concerning product operation, troubleshooting, specifications, warranty, and accessories.
- Provide patients with ongoing personalized support and education to help them manage their diabetes.
- Concisely and accurately document customer feedback and troubleshooting completed during calls.
- Identify trends affecting products and provide feedback to appropriate teams.
- Coordinate return flow for all products for quality analysis.
- Follow up on and monitor product complaint resolution back to the customer.
- Provide reporting, analysis, and support, closely cooperating with Medtronic Diabetes business, marketing, and other departments.
- Participate in outbound calling under supervision for therapy adherence reviews or educational purposes.
What We're Looking For
- Native or fluent Hungarian speaker.
- Fluency or advanced English language skills (minimum B2 level).
- Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols.
- Ability to present information clearly and timely to customers experiencing medical emergencies.
- High sense of empathy, patience, responsibility, accountability, and reliability.
- Ability to handle multiple or complex tasks and maintain composure under pressure.
- Experience in a customer service position.
Nice to Have
- Previous experience in a telephone, technical troubleshooting, or helpdesk role.
- Knowledge of additional languages such as Czech, Slovak, or Romanian.
Team & Environment
You'll join the International Patient Service team based in Prague, working closely with colleagues across departments to deliver exceptional support.
Benefits & Compensation
- Competitive salary and flexible benefits package.
- Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Work Mode
This is a hybrid position based in Prague, offering flexibility between remote and office work.
Medtronic is an equal opportunity employer.
