About the Role
This position provides frontline technical assistance to customers using medical technology products, focusing on issue resolution and customer satisfaction while working within a structured support framework.
Responsibilities
- Respond to customer inquiries about product functionality and performance
- Diagnose and resolve technical issues reported by healthcare professionals
- Document support cases with accuracy and attention to detail
- Escalate complex technical problems to higher-level teams when necessary
- Follow established procedures for handling product safety-related reports
- Maintain up-to-date knowledge of product features and updates
- Communicate effectively with customers using clear and professional language
- Collaborate with internal teams to improve support processes
- Participate in training sessions to enhance technical and soft skills
- Ensure compliance with regulatory and quality standards
- Track and monitor case resolution timelines
- Provide feedback on recurring product issues
- Support multilingual customers with a focus on Hungarian speakers
- Adhere to data privacy and confidentiality policies
- Work assigned shifts including weekends and holidays if required
- Use case management software to log and manage support tickets
- Assist in translating technical content when needed
- Maintain a customer-centric approach in all interactions
- Follow up with customers to confirm issue resolution
- Contribute to knowledge base articles and FAQs
- Stay current with software and device updates
- Report system anomalies promptly
- Support onboarding of new team members
- Participate in quality audits and reviews
- Uphold service level agreements for response times
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of a global technical support team serving healthcare professionals
Why This Role Matters
This position plays a key role in ensuring healthcare providers receive timely and accurate support, directly impacting patient care outcomes through reliable technical assistance.
What We Offer
Comprehensive benefits, career development opportunities, and a supportive team environment focused on innovation and service excellence.
Available for qualified candidates
