1840 & Company is hiring a Virtual Assistant

Responsibilities

• Respond to basic customer inquiries related to the use of the platform.
• Provide first-level functional support to customers.
• Follow up on customer requests until resolution with the appropriate team.
• Register and update support tickets or requests.
• Ensure customers receive the necessary information to use the platform effectively.
• Identify frequently asked questions or recurring issues to improve customer experience.
• Maintain client information updated.
• Assist in coordinating internal and external meetings.
• Document relevant communications and operational activities.
• Prepare simple operational tracking reports.
• Support task tracking and follow-up for the team.
• Assist with invoice follow-up and payment status tracking.
• Help coordinate sales or customer follow-up meetings.
• Route customer feedback or requests to the appropriate teams.

Requirements

• 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
• Experience working remotely in organized and structured environments.
• Experience using customer management tools.
• Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.
• Basic experience with administrative tracking, reporting, or operational coordination.
• Basic to intermediate English for written communication.

Nice to Have

• Experience with SaaS platforms is a plus

Additional Information

• Working hours: 7:00 a.m. to 11:00 a.m.
• Part-time schedule