Responsibilities
- Manage a dedicated portfolio of high-value VIP clients, serving as their primary contact for all inquiries and support
- Develop strong, lasting relationships by learning each client's unique interests, habits, and expectations
- Initiate consistent communication through phone calls, digital channels, and in-person meetings when strategically beneficial
- Travel to meet clients face-to-face to deepen trust, support retention, and maximize long-term value
- Track client engagement and performance data to detect risks, opportunities, and behavioral patterns
- Design and implement personalized offers and promotions to increase spending and engagement
- Create exclusive, high-level experiences tailored to individual VIP preferences
- Reconnect with inactive or disengaged clients using targeted reactivation strategies
- Work closely with internal departments including CRM, promotions, product, payments, and support to ensure smooth service
- Collect detailed feedback from VIPs and advocate for their needs to help refine and enhance the VIP program
Benefits
- Full responsibility for managing high-value client relationships and driving their financial performance
- Freedom to create customized strategies that directly influence client satisfaction and revenue growth
- Chance to represent the company in premium, trust-based client environments
- Collaboration with a global team known for ambition and innovation
- Opportunity to help build and scale a VIP program within a rapidly evolving social gaming environment
Other
Willingness and flexibility to travel to meet VIP players in person as part of relationship management
