Santander is looking for a Vice President, End User Technology: VIP Support to deliver a seamless, secure, and reliable technology experience for our most critical stakeholders. You will provide high-touch, white-glove support to senior executives, board members, and business leaders across all devices, platforms, and collaboration tools.
What You'll Do
- Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders.
- Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel.
- Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality.
- Diagnose and resolve complex technical issues involving Windows 11, iOS devices, and enterprise tools such as Microsoft 365, Teams, and Outlook.
- Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives.
- Manage VIP-related incidents and requests through ServiceNow, ensuring accurate documentation, prioritization, and escalation.
- Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms.
- Ensure all activities align with Santander’s Information Security and Technology Risk standards, including device encryption, data protection, and user access controls.
- Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements.
- Maintain strict confidentiality in all executive interactions and technology operations.
- Participate in device refresh, mobility, and collaboration technology initiatives across Santander’s U.S. operations.
- Contribute to the evaluation and deployment of new tools that enhance the executive user experience.
- Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime.
What We're Looking For
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 9+ years of experience with client (PC) technologies and support services.
- 7+ years of experience in IT end-user support, including 3+ years in VIP or executive support.
- Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms.
- Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android).
- Familiarity with ServiceNow or similar ITSM platforms.
- Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset.
- Demonstrated ability to work under pressure and manage sensitive situations with tact and professionalism.
- ITIL Foundation certification or equivalent service management training.
Nice to Have
- Spanish language proficiency preferred.
- Experience supporting financial services or regulated environments.
- Understanding of enterprise networking, endpoint security, and data privacy controls.
- Experience in Microsoft Office products.
Technical Stack
- Operating Systems: Windows 11, iOS (iPhone/iPad)
- Software & Tools: Microsoft 365, Teams, Outlook
- Networking: VPN, Wi-Fi, Remote Access
- Management: Microsoft Intune, SCCM, ServiceNow
Benefits & Compensation
- Compensation range: $93,750.00 - $160,000.00 USD
- We believe that our employees are our greatest asset.
- Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth.
- We are committed to creating an environment where continuous learning and development are prioritized.
- We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
- At Santander, we value and respect differences in our workforce.
Work Mode
This is an onsite position located at 437 Madison Avenue, New York, NY.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
