Role Overview
The Venue IT Representative delivers hands-on technical support at a live event venue during the operational season, typically spanning from March to November. This part-time, seasonal position plays a key role in maintaining the reliability of IT systems before and during events, ensuring seamless operations for staff, production crews, and visiting artists.
Key Responsibilities
- Deliver immediate, on-site troubleshooting for venue administrative, operations, and production teams using Apple iOS, Windows, and network-connected devices
- Monitor, document, and assist in resolving recurring technical issues, escalating when necessary to remote IT teams
- Serve as the primary local contact for remote support teams and external service providers, facilitating access and coordination
- Support tour production requirements by setting up internet connectivity and fulfilling technical rider specifications for performing artists
- Conduct pre-event system checks to confirm all point of sale and access control systems are fully functional before event start
- Assist in deploying, tracking, and maintaining IT equipment such as POS terminals and network hardware
- Support seasonal setup, system validation, and winterization of venue IT infrastructure
- Help extend or modify existing IT systems to accommodate festivals and private events
Qualifications
Required
- Proven ability to work independently with minimal supervision while remaining a collaborative team member
- Adaptability in fast-paced, high-pressure environments with frequent changes in schedule or priorities
- Flexibility to work evenings, weekends, holidays, and extended shifts during event periods
- Consistent availability to support events throughout the season
- Willingness to adjust shifts as needed to meet operational demands
Preferred
- Familiarity with Apple iOS, Microsoft Windows, and networking fundamentals
- Strong written and verbal communication skills with a professional demeanor
- Self-driven with solid problem-solving and independent reasoning abilities
- Highly organized with close attention to detail
Work Environment
This is an onsite role requiring presence at the venue during events and operational periods. Schedule flexibility is essential, including availability for irregular hours tied to event timelines.
Professional Development
This position offers practical experience in live event IT operations, building skills in troubleshooting, system maintenance, and cross-functional coordination. Team members gain exposure to real-world technology deployment in a dynamic environment and work alongside experienced professionals across technical and operational disciplines.
Inclusion and Culture
The organization values diverse, inclusive teams that reflect the communities and artists they serve. It fosters workplaces where individuals are encouraged to be themselves, contribute meaningfully, and grow both personally and professionally. Learning, collaboration, and mutual support are central to the culture.
