The Veeva Commercial Cloud Manager will lead the administration, configuration, and evolution of Sobi's global Veeva Vault CRM platform, supporting Commercial and Medical teams in a highly regulated pharmaceutical environment. This hands-on role involves system design, integration, compliance, and innovation through AI and analytics, working closely with cross-functional stakeholders worldwide.
What You'll Do
- Act as the global System Administrator for the Veeva Vault CRM platform
- Configure and evolve core Vault CRM modules (e.g. Account Management, Call Reporting, CLM, Events Management, Campaign Manager, Approved Email, Surveys, Medical Inquiry, Cycle Plans, Event Meetings)
- Translate complex business needs into scalable, compliant system solutions
- Manage roles, permissions, security, and data governance
- Provide operational support, troubleshooting, and user enablement
- Develop and maintain technical documentation, configuration records, and training materials
- Lead integrations with downstream data platforms and external digital ecosystems
- Collaborate with Commercial, Medical Affairs, Compliance, Regulatory, and Data teams to streamline processes and improve field efficiency
- Identify and implement innovative solutions—including generative AI and predictive analytics—to enhance HCP engagement and field productivity
- Partner with Data Science teams on proof-of-concept initiatives such as AI-powered call note summarization, smart segmentation, and next-best-action recommendations
Technical Stack
- Veeva Vault CRM
- Veeva Commercial Cloud
- Account Management
- Call Reporting
- CLM (Closed Loop Marketing)
- Events Management
- Campaign Manager
- Approved Email
- Surveys
- Medical Inquiry
- Cycle Plans
- Event Meetings
- Generative AI
- Predictive analytics
- AI-powered call note summarization
- Smart segmentation
- Next-best-action recommendations
Team & Environment
Part of a European team, collaborating with global stakeholders across affiliates, headquarters functions, and external partners. Reports to the Head of Digital Commercial based in Stockholm.
Work Mode
Remote within European time zone, with flexibility for remote work within the European time zone.
Sobi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
