Wing Assistant is hiring a VA Engagement & Retention Partner

About the Role We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability. Key Responsibilities - Conduct pre-start “pre-closing” calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment. - Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date. - Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators. - Monitor new hire attendance, responsiveness, and communication patterns during ramp-up. - Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams. - Maintain detailed documentation of all engagement interactions, risk flags, and follow-up actions. - Collaborate with Training and Customer Success Enablement to ensure new hires receive the right support during their first client engagements. - Generate retention metrics and engagement health reports for leadership visibility. - Continuously improve engagement playbooks, call scripts, and ritual templates to enhance VA experience and retention outcomes. Qualifications - Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings. - Strong communication and relationship-building skills; empathetic yet structured approach to candidate management. - Excellent follow-through and attention to detail. - Comfortable conducting high-volume calls or check-ins with professionalism and warmth. - Familiarity with employee engagement tools, CRMs, or HRIS systems. - Highly organized and capable of maintaining consistent communication cadences. Preferred Skills - Background in candidate experience, onboarding, or retention programs. - Experience managing distributed or remote teams. - Data-oriented mindset with the ability to track and analyze retention trends. Department: People Operations Work Setup: Remote / Hybrid Compensation: PHP 35,000–50,000/month (based on experience and performance)