Responsibilities
- Serve as the primary support for payroll questions submitted through Freshservice.
- Evaluate, categorize, and respond to service tickets promptly, ensuring resolution within defined SLAs.
- Examine employee time records for accuracy in regular hours, overtime, and various types of leave entries.
- Process payroll batches and conduct initial reviews of payroll summaries to identify discrepancies early.
- Keep ADP Workforce Now updated with current labor regulations, tax locations, and employee data changes.
- Administer wage garnishments in accordance with federal and state laws in the United States.
- Respond to payroll-related questions as the first contact, delivering solutions with professionalism and care.
- Produce periodic headcount reports and other requested data for audits to support leadership decision-making.
Benefits
- Fully remote position based in the Philippines
- Additional pay for night shift work during graveyard hours, with a schedule from 10:00 PM to 7:00 AM PHST
- Comprehensive health insurance with dependent coverage options
- Stable employment with a U.S.-based company offering clear growth paths
- Accrued paid time off including 15 days of PTO and paid holidays
Work Arrangement
Remote (Worldwide)
Team
Reports to the Director of Payroll; ultimate oversight by the VP of Human Resources
Expected work hours are 10:00pm to 7:00am PHST
Work schedule is set from 10:00 PM to 7:00 AM Philippine Standard Time
Must be comfortable working night shift to align with US Eastern/Central time zones
Candidate must be willing and able to work night shifts to synchronize with US business hours in Eastern and Central time zones
Handling sensitive and confidential data is required
Role involves regular access to and management of private employee and payroll information requiring strict confidentiality
