Responsibilities
- Institutional knowledge of banking.
- Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
- Examines cash carefully to guard against counterfeit bills.
- Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
- Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
- Understanding basic knowledge of deposit and lending products & services.
- Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
- Assists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
- Develop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
- Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
- Proactively participates in outbound teleconsulting to promote and expand current client relationships.
- Actively participate in weekly huddles and one on one coaching sessions.
- Serves as relief and /or backup teller in other locations of Midland States Bank.
- Timely completion of all assigned learning activities.
- Demonstrates and models Midland States Bank core values that support the bank's culture.
- Participate in bank sponsored community activities and initiatives.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
- May require work in a Midland office to ensure collaboration and support of internal and external customers.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrety Act (BSA).
- Other duties as assigned.
Benefits
- comprehensive healthcare
- well-being benefits
- paid family leave
- generous paid time off
- banking perks
- Employee Stock Purchase Plan
- 401K plan with company match
- opportunity to participate in Non-Qualified Deferred Compensation plan
- short-term incentives (i.e. bonus and/or commission)
- may include long-term incentives (i.e. stock awards)