On-site

Mass General Brigham (The McLean Hospital Corporation) is hiring an Unit Coordinator | Family Unit | MGH

About the Role

The Unit Coordinator plays a key administrative role in a specialized inpatient unit, providing front-line support by managing phone communications, coordinating patient documentation, and facilitating smooth interactions between clinical teams, patients, and their families.

Responsibilities

  • Answer and direct incoming calls to appropriate staff members
  • Maintain accurate patient records and treatment logs
  • Schedule appointments and coordinate patient admissions and discharges
  • Order and manage office and clinical supplies
  • Assist with preparation of reports and clinical documentation
  • Serve as first point of contact for family inquiries
  • Support unit clerical functions including data entry and filing
  • Coordinate communication between nursing staff, physicians, and support services
  • Ensure confidentiality and compliance with privacy regulations
  • Assist in maintaining unit safety and organization
  • Track patient forms and consent documentation
  • Provide administrative support during clinical team meetings
  • Manage fax and email correspondence for the unit
  • Update patient status boards and tracking systems
  • Assist with onboarding new staff and volunteers
  • Maintain calendars for clinical team members
  • Support quality improvement initiatives through accurate recordkeeping
  • Handle sensitive information with discretion and professionalism
  • Participate in training and departmental meetings
  • Respond to internal and external requests promptly and courteously

Compensation

Competitive hourly wage with comprehensive benefits package

Work Arrangement

On-site, full-time position

Team

Collaborative environment within a specialized behavioral health unit

About the Family Unit

This unit specializes in providing psychiatric care for adolescents and young adults in a structured, supportive setting. The team emphasizes family involvement in treatment planning and recovery. The environment is designed to promote emotional stability, therapeutic engagement, and long-term wellness through evidence-based practices.

Why Join Us

Opportunity to contribute to a mission-driven care team focused on mental health recovery. Staff benefit from ongoing training, professional development, and a supportive workplace culture. This role offers meaningful engagement in a healing-centered environment.

Not available for this role

Required Skills
MS OfficeElectronic Medical Record SystemsHealthcare AdministrationPatient Care CoordinationStaff ManagementSchedulingRegulatory ComplianceCommunicationProblem SolvingOrganizational Skills MS OfficeElectronic Medical Record SystemsHealthcare AdministrationPatient Care CoordinationStaff ManagementSchedulingRegulatory ComplianceCommunicationProblem SolvingOrganizational Skills
About company
Mass General Brigham (The McLean Hospital Corporation)
Mass General Brigham is a not-for-profit healthcare system that supports patient care, research, teaching, and community service. It relies on a wide range of professionals to advance its mission of providing exceptional care.
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Job Details
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Posted 6 months ago