Mexico Remote (Country)

Incedo is hiring an Unified Collaboration Support Engineer

About the Role

Role: R-103189 – Unified Collaboration Support Engineer

Duration: 3 Months CTH (Contract-to-Hire)

Top Required Skills:

  • Tier I–III support chops with tools like Zoom, Slack, Box, LucidSuite, SharePoint, Kaltura, Smartsheet, and Unily (Intranet)
  • Deep understanding of collaboration managed services and platforms
  • Proven track record using ServiceNow for incident and change management
  • Crystal-clear communication and top-notch documentation skills
  • 5–8+ years of street-smart experience in IT/Collaboration Support
  • Bachelor's degree in Computer Science or related field preferred

Key Responsibilities:

  • Provide end-to-end support for collaboration tools
  • Partner with stakeholders to translate complex needs into killer technical solutions
  • Own issues from start to finish, ensuring rock-solid SLA resolution
  • Collaborate seamlessly with cross-functional teams and drive training/documentation efforts

Important: Candidates must be based in Mexico, ready to hit the ground running, and open to contract-to-hire.

Can't wait to see your submissions roll in!

Required Skills
ServiceNowZoomSlackSharePointIT SupportIncident ManagementChange ManagementTechnical CommunicationCollaboration PlatformsProblem Resolution
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About company
Incedo

A company seeking to expand market presence in India through freelance business development.

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Job Details
Category infrastructure
Posted 8 months ago