Requirements
- 2+ years of experience in a similar IT support role.
- Strong troubleshooting skills and the ability to think logically and critically.
- Good communication skills to effectively interact with end-users, team members, internal customers and vendors.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
- Strong knowledge of Microsoft Windows operating systems.
- Proficiency in Microsoft Office 365 suite, Active Directory and Azure Infrastructure support.
- Familiarity with other common business software and cloud-based services (e.g. Slack, Box, Zoom, Jira, Asana).
- Experience with remote desktop support tools and remote access technologies.
- Familiarity with IT Service Management and ticketing systems (e.g. Halo).
- Proficiency in Microsoft Office 365 and Azure Active Directory.
- Understanding of cloud-based collaboration tools (e.g., Microsoft Teams, Slack).
- Practical knowledge of device IT security set-up, preferably with expertise in Palo Alto and Zscaler technologies.
- Basic knowledge of general IT security industry best practices.
Benefits
- We invest in developing your talent. We run tailored training for all levels, which supports industry-leading qualifications.
- Your progress is based on ability not time. We don’t have promotion quotas, there is no ‘time-at-level’ requirement, no ‘up-or-out’ policy; just a plain and simple meritocracy where everyone progresses as their abilities and results dictate.
- You’ll work with great people. Our projects are complex and require a range of skillsets to solve the challenges we face. You’ll collaborate with people who have a range of expertise – which will help develop yours.
- You share in our success. We have a profit share bonus scheme that shares our corporate success and gets great feedback from staff.
Work Arrangement
Hybrid
Additional Information
- We are headquartered in the United Kingdom but have 17 offices globally including the United States, Canada, Luxembourg, France, Netherlands, Switzerland, Denmark, Germany, Singapore and Australia.
- Globally we employ over 1000 full-time consultants which enables us to provide deep expertise to our extensive client base.
