EMC is looking for a UCaaS Sr. Engineer - Telecom to ensure the seamless integration, deployment, and management of UCaaS services. You'll be responsible for maintaining service quality and compliance while working primarily with Alianza Metaswitch platforms.

What You'll Do

Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.

What We're Looking For

Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems.
Knowledge of network infrastructure, security protocols, and system integration.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
Ability to work independently and manage multiple projects in a fast-paced environment.
Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta.