Back to Jobs
Santa Clara, CA, USA Hybrid Full-time

IT Management Corp. dba 101 VOICE is hiring an UCaaS Solution Engineer

Responsibilities

  • Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
  • Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
  • Respond to RFPs, RFIs, and assist in technical documentation for proposals.
  • Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
  • Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
  • Assist in customer training and knowledge transfer.
  • Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
  • Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.
  • Monitor usage and performance, recommending optimizations for system improvements.
  • Contribute to the development of new features and integration of third-party solutions (e.g., Singlewire Informacast, Algo Solutions, Cradlepoint).
  • Collaborate with product and engineering teams to validate new capabilities or service enhancements.
  • Stay up to date with UCaaS market trends and provide insight into competitor capabilities.

Requirements

  • Passion for communication technologies
  • Hands-on experience with VoIP and SIP-based systems
  • Ability to clearly articulate complex solutions to both technical and non-technical audiences
About company
IT Management Corp. dba 101 VOICE
101VOICE, a division of IT Management Corporation (ITMC.net), is a California-based leader in cloud communications, specializing in Unified Communications as a Service (UCaaS) for the public sector, education, and enterprise markets. With over 15 years of experience, we provide secure, scalable, and feature-rich VoIP and collaboration solutions tailored to meet the needs of school districts, municipalities, and healthcare organizations. As a fast-growing and innovation-driven company, we are known for our exceptional service quality, flexible deployments, and deep understanding of compliance and procurement requirements—especially through platforms like CMAS, TIPS, and other Joint Purchasing Agreements (JPAs). Our technologies include voice, messaging, LTE survivability, mass notification integrations, and advanced call analytics. At 101VOICE, we don’t just sell technology—we use it ourselves, believing in the power of real-world experience to drive innovation. If you’re passionate about UCaaS, customer success, and shaping the future of secure communications, we invite you to join our team.
All jobs at IT Management Corp. dba 101 VOICE Visit website
Job Details
Category other
Posted 8 months ago