101VOICE is seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre-sales and post-sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands-on experience with VoIP and SIP-based systems, and the ability to clearly articulate complex solutions to both technical and non-technical audiences.
Pre-Sales Engineering & Solution Design:
- Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
- Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
- Respond to RFPs, RFIs, and assist in technical documentation for proposals.
Deployment & Onboarding Support:
- Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
- Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
- Assist in customer training and knowledge transfer.
Customer Advocacy & Post-Sales Engineering:
- Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
- Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.
- Monitor usage and performance, recommending optimizations for system improvements.
Product & Partner Integration:
- Contribute to the development of new features and integration of third-party solutions (e.g., Singlewire Informacast, Algo Solutions, Cradlepoint ).
- Collaborate with product and engineering teams to validate new capabilities or service enhancements.
- Stay up to date with UCaaS market trends and provide insight into competitor capabilities.
Santa Clara, CA, USA Hybrid Full-time
101VOICE is hiring an UCaaS Solution Engineer
About company
101VOICE is a leading Unified Communications as a Service provider with extensive experience serving the Government and Education sectors.
They offer end-to-end cloud communication and secure connectivity solutions that keep organizations seamlessly connected, enhance flexibility, and boost operational efficiency. Their services include cloud PBX, unified communications, contact center solutions, and secure connectivity tailored for public sector needs.
- 99.999% uptime for industry-leading reliability
- 24/7 US-based technical support
- Compliant with HIPAA, PCI, Kari’s Law, and Ray Baum’s Act
Trusted by over 500 schools and agencies, 101VOICE specializes in scalable, secure, and cost-effective solutions for education, government, healthcare, public safety, and nonprofit organizations.