New Era Technology is seeking a UC Senior Implementation Engineer to plan, implement, and provide escalation support for cloud and on-premises systems in our client environments. You will work closely with project managers, solution architects, and stakeholders to ensure successful deployment of hardware, software, and network solutions.
What You'll Do
- Configure and deploy Cisco Webex Calling solutions, including Call Center Services.
- Attend pre-sales, sales, and post-sales strategy sessions, as well as internal and client support meetings.
- Participate in project status calls throughout the project lifecycle.
- Acclimate to client IT tools for documentation and remote access.
- Collaborate with clients to understand current topology and document new systems.
- Provision Webex Control Hub, RedSky for 911, and Recording Services.
- Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex.
- Provide client administrator training for Webex Control Hub.
- Configure and deploy Microsoft Teams Direct Routing PSTN via SBC.
- Act as a Session Border Controller subject matter expert for AudioCodes and Ribbon.
- Configure SBCs using PowerShell cmdlets for Direct Routing.
- Manage Teams numbers, dial plans, call flows, media, and certificate services.
- Define Architectural Standards and Standard Operating Procedures.
- Lead after-hours system cutovers and provide first-day and hyper-care support.
- Implement security protocols and policies to ensure compliance.
- Provide on-call support as needed to resolve critical system issues.
What We're Looking For
- Bachelor’s or associate degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT system implementation or infrastructure engineering.
- Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems.
- Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools like Active Directory, Microsoft 365, or SCCM.
- Excellent problem-solving, communication, project coordination, and documentation skills.
- Ability to work independently and collaboratively.
- Outstanding troubleshooting skills for Server, PC, Desktop, VM, and Client/Server issues.
- Broad-based knowledge of virtualization, hardware, operating systems, patching, backup, security protocols, and network fundamentals.
- Ability to communicate effectively and professionally with all customer contacts, both verbally and in writing.
- Dedicated to providing exceptional customer service.
- Proficiency in the core technical requirements and strong team collaboration skills.
- Language Skills: English.
Nice to Have
- Cisco CUCM certification.
- Cisco Webex Calling certification.
- Cisco Webex Calling Contact Center certification.
- Microsoft 365 Certified: Teams Voice Engineer Expert.
- Microsoft 365 Certified: Teams Administrator Associate.
Technical Stack
- Cisco Webex Calling, Cisco Webex Calling Contact Center, Webex Control Hub, RedSky for 911, Cisco CUCM, Microsoft Teams Direct Routing
- Session Border Controllers (AudioCodes, Ribbon)
- PowerShell
- Windows/Linux servers, Virtualization (VMware/Hyper-V)
- Networking (TCP/IP, DNS, DHCP), Enterprise storage systems
- Cloud platforms (Azure, AWS), Active Directory, Microsoft 365, SCCM
Benefits & Compensation
- Compensation: $130,000 - $140,000 USD
- Full Benefits including Medical, Dental, and Vision
- 401K match
- 28 PTO Days including company holidays
Work Mode
This is a fully remote position.
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
