Remote (US) Remote (Global) Full-time

OpenRouter is hiring a Trust and Safety Lead

Responsibilities

  • Establish guidelines governing user accounts, financial transactions, and API access
  • Maintain adherence to international sanctions and legal regulations
  • Adapt external provider rules into enforceable platform policies
  • Create enforcement measures and manage user appeal processes
  • Develop a risk assessment framework using aggregated behavioral signals
  • Design a unified risk evaluation model with tiered response protocols
  • Collaborate with engineering teams on sanctions implementation, identity verification, and enforcement infrastructure
  • Implement machine learning tools to detect fraudulent or abusive activity
  • Conduct investigations and make enforcement determinations, including appeals handling
  • Design operational workflows while actively managing their execution
  • Leverage artificial intelligence to assist in case prioritization and decision-making
  • Convert operational insights into automated, scalable systems
  • Work closely with model providers to align policies and manage incident escalations
  • Define enterprise-grade controls such as allowlists, policy configurations, and audit capabilities
  • Coordinate with engineering, legal, and business teams to align strategy and execution
  • Grow and structure the trust and safety function across policy, technology, and operations
  • Implement monitoring systems, escalation protocols, and performance metrics

Benefits

  • Play a central role in shaping the AI infrastructure layer as organizations adopt large language models
  • Exercise high levels of ownership and visibility, directly influencing public perception of the platform
  • Receive competitive pay including base salary and equity compensation

Compensation

Competitive compensation, including base salary and equity

Work Arrangement

Remote (Worldwide)

Team

Fully remote team with a strong culture of autonomy and trust

Other

Fully remote team with a strong culture of autonomy and trust.

About company
OpenRouter
OpenRouter is the AI routing and infrastructure layer that AI builders, AI-native startups and enterprises use to access, manage, and optimize AI usage across their business through a unified API, billing interface, and analytics platform. It powers advanced AI builders by giving them flexibility to move fast, scale confidently, and stay future-proof as models evolve.
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Job Details
Department Operations, Trust & Safety
Category other
Posted 22 days ago