Bank of Montreal (BMO) is looking for a Trilingual Remote Personal Lending Specialist to join our Asian Market Team. In this role, you will understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects. You’ll advise customers on borrowing strategies and products, working through various channels to deliver a strong customer experience and achieve business objectives.
What You'll Do
- Probe to understand customer needs and provide advice related to personal banking and borrowing strategies.
- Manage all transactional outcomes of customer contacts or defer to appropriate internal business groups.
- Escalate complex or unresolved customer situations to managers as required.
- Perform any required documentation to ensure customer requests are accurately processed.
- Maintain current knowledge of personal banking and lending products, practices, and trends.
- Research and investigate lending applications, following established processes.
- Handle customer contacts in an informed, professional, and efficient manner.
- Integrate marketing promotions and programs into customer conversations where appropriate.
- Maintain the confidentiality of customer and Bank information.
- Identify and report suspicious patterns of activity related to money laundering.
- Adhere to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting.
- Make credit decisions and recommendations in accordance with sound credit-granting principles and Bank Policy & Procedures.
- Use authorized credit qualifications as needed to fulfill customer requests.
- Complete complex and diverse tasks within given rules and limits, which may include handling escalations.
- Analyze issues and determine next steps.
- Provide training and coaching to junior associates as needed.
What We're Looking For
- Typically between 2 – 3 years of relevant experience and a post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
- Knowledge of personal lending and home financing products.
- Knowledge of the competitive marketplace and trends in product offerings.
- Knowledge of contact centre operational processes and policies.
- Knowledge of call centre technology, processes, and metrics.
- Term Investment Qualified (as required).
- Specialized knowledge relevant to the role.
- Good verbal and written communication skills.
- Good organization skills.
- Good collaboration and team skills.
- Good analytical and problem solving skills.
- Proficiency in Mandarin and Cantonese is a must-have.
Benefits & Compensation
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- Compensation range: $38,500.00 - $71,000.00
Work Mode
This is a remote position based in Ontario (ON) for BMO.
BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
