About the Role
Role details below.
Responsibilities
- Plan, direct, coordinate, and support the installation and maintenance of moderately complex capital equipment machinery within the processing and packaging industry.
- Stay abreast of new technology and work as an intermediary between Customer Service Teams and the Sales Department.
- Be responsible for complex packaging and processing machine projects, often with a focus on Automation and combinate systems involving Multivac and Third-Party OEM equipment.
- Coordinate with sales and service teams to ensure adequate support throughout the project lifecycle, from pre-sale to post-installation.
- Review customer specifications with Technical Sales Advisors.
- Consult with MULTIVAC Germany, Internal Engineering, 3rd party suppliers, Field Service Managers, Regional Sales Manager, Sales Administration, and customers to resolve all issues from either MULTIVAC, vendor OEMs, or customers that could interfere with execution of a Quality Installation.
- Coordinate trips to MULTIVAC Germany for extensive testing on complex equipment that has high profile expectations and potential for complexities in the field resulting in unacceptable cost burdens.
- Ensure project documentation requirements are fulfilled and all internal MULTIVAC project documentation and records are complete.
- Review, understand, mark-up, and edit or manipulate technical drawings with internal departments and the customer.
- Stay current in new technologies with a focus on complex equipment and assist the Training Department in teaching the Field Service Technicians.
- Ensure compliance with all relevant regulatory requirements and perform Risk Assessments as required.
- Assist Service Management to develop and maintain Pre-installation and Installation protocols that meet MULTIVAC and customer needs.
- Review Installation Reports and all follow-up items with Service Management.
Requirements
- Bachelor's degree in mechanical, electrical, or automation engineering, or equivalent combination of education and work experience.
- Two years of related technical project management experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Proficiency in Microsoft 365, drafting and 3D modeling platforms, and project management software.
- Current valid driver’s license.
- Ability to obtain a passport for travel as required by position.
Nice to Have
- PMP (Project Management Professional) certification.