The Travel Experience Counselor I (Entry Level) is responsible for delivering exceptional service to corporate business clients by advising on and arranging domestic and international travel. This role is part of a dynamic team at a company committed to innovation in travel technology and fostering an inclusive, collaborative culture.
What You'll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Work night shifts and weekends as required by the 24/7 operation
What We're Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- The role is not remote
- Travel Counselors need to work at our office in Forum, Santa Ana
Nice to Have
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Technical Stack
- Sabre
- Apollo
- Galileo
- Amadeus
Team & Environment
Traveler Care team operating 24/7 with dedicated night shift colleagues
Benefits & Compensation
- Flexible benefits tailored to each country, starting on day one
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Connect with colleagues through global INclusion Groups
Work Mode
onsite at Forum, Santa Ana, San Jose, Costa Rica. Must be flexible to work night shifts and weekends due to 24/7 operation
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
