About the Role
This position involves helping clients plan and book travel itineraries after regular business hours, offering tailored recommendations, handling reservations, and ensuring a seamless customer experience.
Responsibilities
- Respond to client inquiries about travel options during evening shifts
- Assist in creating customized travel plans based on client preferences
- Manage bookings for flights, accommodations, and tours
- Provide up-to-date information on travel restrictions and requirements
- Resolve booking issues and changes efficiently
- Maintain accurate client records and documentation
- Collaborate with team members to fulfill complex itineraries
- Stay informed about global destinations and travel trends
- Support customers through phone, email, and chat platforms
- Ensure compliance with company policies and travel regulations
- Follow up with clients before and after trips
- Process payments and manage booking confirmations
- Offer guidance on travel insurance and add-ons
- Handle last-minute changes or cancellations professionally
- Maintain high customer satisfaction ratings
Compensation
Competitive hourly wage plus commission
Work Arrangement
Remote and in-office options available
Team
Small team environment with collaborative support
Work Schedule
- Shifts run from 5 PM to midnight, Sunday through Thursday
- Occasional weekend availability may be required
- Employees must be available for at least three evening shifts per week
Training Period
- Two weeks of paid onboarding and system training
- Shadowing experienced consultants during initial shifts
- Ongoing learning modules on travel products and policies
Not available
