Responsibilities
- Continuously observing system performance to detect and address issues before escalation
- Setting up and adjusting system configurations as needed
- Investigating and fixing technical and functional problems in live environments
- Responding to inquiries from traders, marketers, risk managers, and middle office staff, and informing them of relevant system changes or disruptions
- Recording and tracking incidents in the designated system
- Communicating required bug fixes and improvement suggestions to the development team
- Taking part in a first-line support schedule that includes early shifts to handle overnight batch processing issues
- Providing after-hours support through an on-call rotation for nights and weekends
- Coordinating software and system releases
Work Arrangement
On-site — London
Other
- Required to work on-site five days per week
- Participation in an early shift rotation to resolve overnight batch processing issues
- Inclusion in an on-call system for night and weekend support coverage
- The support rota enables team members not on front-line duties to concentrate on deeper analytical tasks
