TensorOps is hiring a Trader Support Specialist - Weekend to drive user satisfaction by providing enthusiastic, expert support directly to traders. You will own the full support lifecycle, mastering complex platforms and ensuring every trader interaction is resolved with both knowledge and empathy.

What You'll Do

Own trader interactions from start to resolution through all support channels including live chat, phone calls, and Discord.
Use technical ability to master trading platforms, internal tools, and proprietary systems.
Maintain in-depth product knowledge through ongoing education.
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
Make every trader interaction complete using empathy as well as knowledge.
Actively participate in improving Topstep’s trader-focused Learning Center and internal knowledge bases.
Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times.
Educate both existing and potential traders in their understanding of how Topstep works.
Participate in beta testing new features.
Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.

What We're Looking For

Must be able to work full-time (5 days/week) and must be available to work Saturday and/or Sunday as part of regular schedule.
Start times range from 6:00 AM to 5:00 PM CST.
Access to highspeed internet.
Ability to type a minimum of 30 WPM.
Must be able to attend a training for all three weeks from 8:00 a.m. to 5:00 p.m. CST.
Outstanding interaction with traders is your top priority.
Reasonable understanding of white-glove care.
Minimum of one year experience in a customer contact position.
Familiarity with CRM tools.
Comfort with remote work and asynchronous tools to communicate.
Desire for proactive communication with your colleagues.
Strong organizational skills.
Both goal- and results-oriented.
Ability to handle ambiguity with confidence and ease.
Willingness to notice and suggest improvements when necessary.
Actively seeks feedback for continuous improvement.

Nice to Have

Bachelor’s degree or comparable professional experience is preferred.

Benefits & Compensation

Compensation: $26.44/hr
10 Company paid Holidays and generous Family Leave.
Paid time off is accrued monthly.
Competitive 401(k) matching.
Health, dental, and vision insurance offered for full time employees.
Vacation bonus for taking 5 consecutive days.
Employee referral bonuses.
Food and groceries budget.
Contribution towards health and wellness.

Work Mode

This is a fully remote position open to candidates in the United States. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued.