Rocket Lawyer is hiring a Trademark Legal Assistant to ensure the effective delivery of trademark services through customer support and administrative duties. At Rocket Lawyer, we believe everyone deserves access to affordable and simple legal services.
What You'll Do
- Correspond with clients and help answer their trademark questions.
- Manage client files and check for conflicts in trademark matters.
- Conduct trademark clearance searches.
- Respond to customer service inquiries by phone and in writing.
- Prepare invoices and manage billing for clients and lawyers in partnership with the finance department.
- Evaluate processes and procedures to improve the group’s efficiency, productivity, and communication.
- Handle other responsibilities as needed to support Rocket Lawyer.
What We're Looking For
- Prior trademark experience.
- 2+ years of customer support or administrative assistant experience.
- Organized and detail-oriented, with excellent analytical skills.
- Ability to adapt and willingness to work on a variety of matters.
- Strong written and oral communication skills.
- Excellent tech skills, including Salesforce, Microsoft Office, and G Suite applications.
- Ability to interact effectively with individuals at all organizational levels, including executives and senior management.
- Exceptional interpersonal skills and highly team-oriented.
- Ability to work under pressure and handle competing priorities while managing deadlines.
Nice to Have
- Experience in a high volume filing environment.
Technical Stack
- Salesforce
- Microsoft Office
- G Suite
Benefits & Compensation
- Compensation: $48,000 - $52,000 USD.
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees).
- Unlimited PTO.
- Competitive salary packages.
- Life insurance and disability benefits.
- Supplemental Optional Life Insurance Benefits.
- FSA Options Optional.
- HSA with Company Match.
- 401k program with Company Match.
- Wellhub & ClassPass fitness platforms.
- Comprehensive Pet Insurance options.
- Financial Wellbeing & Student Loan Program access.
- Access to additional Mental Health & Wellbeing resources.
- Pre-tax Commuter/Transit Benefits.
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates.
Work Mode
This role is based in North Carolina.
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
