Indigo Books & Music is hiring a Total Rewards Coordinator (Benefits & Absence Management) - 6 Months Contract

The Total Rewards Coordinator (Benefits & Absence Management) supports the administration of benefits programs with a focus on absence management claims, including occupational (WSIB) and non-occupational absences (STD, LTD, unpaid leaves). Reporting to the Manager, Total Rewards, the incumbent also coordinates administrative support for additional benefits and rewards programs, including group benefits, retirement, and recognition programs. KEY PERFORMANCE METRICS • Employee support and service experience • Program administration accuracy and timeliness • Program communication and education • Data accuracy, reporting support and process compliance KEY ACCOUNTABILITIES Functional • Coordinate the administration of occupational and non-occupational employee absences from intake through return-to-work tracking, in partnership with leaders, HR, Payroll and external providers, including: • Short Term Disability • Long Term Disability • Non-Occupational Leaves of Absence • Occupational Claims • Maintain correspondence, documentation, and confidential files and records associated with claims from initial date of absence through return to work. • Serve as a key contact for employees, leaders, HR Business Partners, Payroll and external stakeholders regarding absence management, and escalate complex or sensitive matters as appropriate. • Generate and maintain reports, monitor trends, and identify opportunities to improve administrative processes. • Assist with group benefits and retirement savings administration and reporting. • Coordinate activities related to the long service awards program. • Partner with other members of Total Rewards to maintain and update the HR employee portal. • Provide support to employees and respond to inquiries requiring a general understanding of policies, procedures and Indigo’s rewards programs, while guiding employees through standard processes and next steps. People • Build effective working relationships across HR, Payroll and external vendors to support day-to-day program administration. • Communicate clearly and professionally with employees, leaders and partners, while maintaining confidentiality and accuracy. • Contribute to a collaborative team environment and support shared goals through a flexible and service-oriented approach. Cultural • Model Indigo’s beliefs and convey a positive image in everything you do • Celebrate diversity of thought and have an open mindset • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes • Embrace, champion and influence change through your team and/or the organization SCOPE Reports to: Manager, Total Rewards KEY RELATIONSHIPS • Human Resources • Payroll • External vendors & consultants