Chime is looking for a Ticketing Team Lead to own the accuracy, speed, and compliance of every flight booking issued during your shift. You will personally handle the most complex and high-value bookings while leading, coaching, and holding accountable a team of Ticketing Members in our mission to make first-class travel accessible.

What You'll Do

Build and manage Passenger Name Records (PNRs) in Sabre, including passenger details, flight segments, and special service requests.
Price itineraries using Sabre's fare pricing tools, including stored price quotes (PQs).
Issue electronic tickets (e-tickets) across multiple Pseudo City Codes (PCCs) for different booking types.
Process ticket exchanges, reissues, voids, and refunds following airline-specific rules.
Manage queue work in Sabre, including booking tasks, schedule change alerts, and airline messages.
Identify and act on schedule change notifications from airlines, assessing impact and reissuing or reprotecting bookings.
Run daily check-ins with Ticketing Members, assign queue work based on urgency and capacity, and rebalance workload.
Coach team members on Sabre procedures, PCC-specific rules, error prevention, and handling different booking types.
Spot-check issued tickets each shift for accuracy of ticket numbers, fare basis codes, passenger details, and endorsements.
Track error rates across the team and step in with targeted retraining.
Personally issue all VIP and high-complexity tickets.
Communicate with the Client Service team in real time for hold extensions or last-minute booking instructions.
Coordinate handover to the Trip Fulfillment team immediately after ticketing.
Submit a clear end-of-shift summary covering tickets issued, active holds, schedule changes handled, and quality issues.

What We're Looking For

Sabre GDS proficiency, comfortable working in Sabre's command-line environment.
3+ years of hands-on Sabre ticketing experience, ideally in a travel agency, airline, or travel management company.
Strong working knowledge of fare rules, including non-refundable/changeable conditions, penalty calculations, and minimum/maximum stay conditions.
Experience issuing across multiple PCCs and booking types, including airline miles/points redemption, bank/credit card loyalty program bookings, or negotiated net fares.
Experience processing voluntary exchanges (client-initiated) and involuntary exchanges (airline-initiated).
A zero-error mindset on passenger data.
Experience leading or mentoring others in a ticketing context.
Composure under pressure when multiple bookings need urgent attention.