Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.
Engage and troubleshoot with vendors on hardware and software related issues.
Manage customer trouble tickets through our ticketing system.
Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
Provide detailed and timely ticket updates
Experience with network monitoring tools and systems is a plus
Experience with SD-WAN technologies (Velo) is a plus
Work in a 24*7*365 shift operation environment to provide an exceptional customer experience
Router (Cisco, Adtran, Juniper) experience
General knowledge of Firewalls, Fortinet and Meraki

Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience.
2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues).
Strong knowledge of WAN technologies.
Working knowledge of Cisco, Juniper, and Adtran routers.
Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.).
Prior experience with Broadband, Fiber & Wireless repair
Basic experience with network topology
Understanding of Originating and Terminating Call Flows
Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
Testing & troubleshooting CLEC and ILEC network
LAN/WAN, router, and firewall technologies knowledge
Familiar with loopback testing
Experience with SD-WAN design and troubleshooting
Working knowledge of Traditional TDM networks

Work in a 24*7*365 shift operation environment to provide an exceptional customer experience

AireSpring is hiring a TELECOM TIER 1 SUPPORT - El Salvador (Remote)

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