AireSpring, a family-owned provider known for its award-winning customer experience, is seeking a Telecom Project Manager for Latin America. In this remote role, you will be the single point of contact and management for multiple client orders, ensuring timely project completion and high customer satisfaction through coordination across multiple groups.

What You'll Do

Act as the single point of contact and management for multiple client orders.
Manage on-going client interaction, timeline, and critical task management.
Coordinate across multiple groups and resources to resolve order-related issues.
Be accountable for overall customer satisfaction and minimize customer attrition.
Ensure timely project completion, issue identification/resolution, and customer delivery.
Provide remote support for all customer inquiries and tickets.
Perform daily project tracking including resource management, equipment tracking, and workflow supervision.
Collect and record customer set-up and implementation documentation.
Create, execute, and revise project work plans.
Summarize project progress and prepare interim and completion reports.
Facilitate efficient internal team and external customer meetings.
Oversee all aspects of event planning and management, including logistics, budgeting, and vendor coordination.
Create purchase orders, manage invoices, and support event promotion.
Conduct venue research, coordinate booth shipments, and manage event setup/teardown.
Develop and maintain event timelines, ensuring milestones are met.
Build strong relationships with vendors, venues, and external partners.
Price and order materials such as furniture, carpeting, labor, and audiovisual equipment.
Serve as the primary point of contact for attendees, vendors, sales teams, and internal stakeholders.
Monitor live event activities, addressing and resolving issues in real-time.
Track event costs, maintain budgets, and ensure timely payments.
Prepare post-event reports to assess performance and identify improvements.
Follow SOC2 protocols to ensure compliance with security, privacy, and data protection standards.
Handle other duties as assigned by management.

What We're Looking For

Must have Telecom Project Coordination experience.
Full-time position out of our Van Nuys headquarters.
Must be able to easily learn and use new software programs.
Excellent customer service skills.
Ability to manage multiple priorities and resources in a dynamic environment across various sites.
Strong initiative with excellent analytical, problem-solving, and decision-making skills.
Strong verbal, written, and interpersonal communication skills.
Strong organization and planning skills.
Ability to effectively communicate with internal and external customers.
Must possess excellent MS Office skills.
Must display great attention to detail.
Comfortable making presentations and facilitating meetings.